Delivery & Returns

Delivery

We use trusted courier partners to get your parcel to you safely and quickly. All delivery times are estimates from the point of dispatch and may be slightly longer at peak times of year.

US

  • Standard Delivery (3–5 business days): $7.99
  • Express Delivery (2–3 business days): $20.00
  • Free standard delivery on orders of $50 or more.

Alaska and Hawaii

  • Standard Delivery (3–6 business days): $17.99
  • Express Delivery (2–3 business days): $35.99
  • Free shipping does not apply to Alaska and Hawaii.

Canada

  • Shipping time: 5 to 8 days
  • Shipping and duties are calculated at checkout and paid upfront, so there are no extra fees on delivery.
  • Free shipping does not apply to Canada.

We endeavour to dispatch all items within 24 hours of ordering, however this can take up to 72 hours at peak times.

Tracking

Any tracking information received with your order will only update once the parcel has been delivered and not give live updates.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If packages are sent to us in a bad condition, we unfortunately won’t be able to give you a full refund or exchange. To complete your return, please follow the below steps:

  • Package your items carefully, ensuring the items are in a re-saleable condition (i.e. brand new condition, in original packaging).
  • Add a note which states your name, address, order number, and reason for return.
  • Label your package using the address: FAO Misfits, 400 Smoke Tree Plaza, North Aurora, IL 60542. This address applies to returns from both the US and Canada.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@eatmisfits.com. Sale items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges: We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at info@eatmisfits.com and send your item to: FAO Misfits, 400 Smoke Tree Plaza, North Aurora, IL 60542. Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. Shipping: To return your product, you should mail your product to: FAO Misfits, 400 Smoke Tree Plaza, North Aurora, IL 60542. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.